How can we help?
Plain, step-by-step answers for Tremhost customers, written by the team that answers your tickets. Can’t find it? Ask us on WhatsApp.
Getting started
Log in, point your domain and put your first site online.
Create mailboxes, set up phones and Outlook, and keep mail out of spam.
- How do I create an email address on my domain?
- How do I set up my email on an Android phone or iPhone?
- How do I set up my email in Outlook?
- How do I read email in a web browser?
- How do I forward email to another address?
- How do I set an out-of-office reply?
- Why are my emails going to spam?
- My mailbox is full. What do I do?
Domains and DNS
Add domains, edit DNS, transfer and understand propagation.
- How do I host another domain on my account?
- How do I create a subdomain?
- Why can’t I create a subdomain?
- How do I edit DNS records?
- Can you change my DNS for me?
- Who owns a domain I register through Tremhost?
- How do I transfer my domain to Tremhost?
- How do I renew my domain?
- Can you host any domain extension?
Websites, files and databases
Upload files, databases, SSL, PHP versions and backups.
- How do I get the padlock (free SSL) on my site?
- How do I create a MySQL database?
- How do I import or export a database with phpMyAdmin?
- How do I back up my website?
- How do I restore my website from a backup?
- How do I change my PHP version?
- What is using my disk space?
- How do I change my cPanel password?
- How do I redirect a page or domain?
Billing and account
Payments, renewals, upgrades and refunds.
Support
How to reach us and what to expect.
Affiliate programme
Earn 15% for the customers you refer.
Still need a hand?
WhatsApp +263 73 563 9917Sales and support, usually answered within minutes in office hours.
Open a ticketBest for anything that needs a record. Picked up within our SLA response targets.
Billing +263 78 596 0376Invoices, payments and proof of payment.
Human support from Harare, Monday to Friday, 08:00–17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays.