How do I open a support ticket?

Open one from the client area under Support. Include your domain, what you were doing and what you see, with a screenshot if you can.

1. Go to Open a ticket (sign in if asked).
2. Choose the department: technical for hosting, email and domains; billing for invoices and payments.
3. Pick the service it is about, write a clear subject and describe the problem.
4. Attach screenshots, then click Submit. Replies arrive by email and in the client area.

What helps us fix it fastest

• The exact domain or email address affected.
• The full error message, or a screenshot.
• When it started and anything that changed just before.
• Never send passwords in a ticket unless we ask; we can usually work without them.

Updated 5 November 2026. Something here out of date? Tell us.