Talk to the people who run your hosting
WhatsApp, a call, a ticket or a visit to Batanai Gardens. Whichever you pick, you reach someone in Harare who can see your account, in your time zone, with no bot in between.
Monday to Friday, 08:00–17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays.
Pick the fastest route for what you need
Every route reaches people in Harare who can see your setup. Pick by what you need, not by who you know.
- Sales and support
WhatsApp
Questions, quotes, help with an existing service. Fastest in office hours.
+263 73 563 9917 - Billing
Billing WhatsApp or phone
Invoices, payments, proof of payment, account changes.
+263 78 596 0376Or call +263785960376
- Anything technical
Support ticket
Best for anything that needs a record: DNS, email setup, migrations, errors. Acknowledged within the times below.
Open a ticket - Projects and enterprise
Book a call
Hosting for an institution, security for many branches, a migration with a deadline. A technical specialist, not a salesperson.
Choose a time - Emergency
Website hacked?
Free same-day triage in office hours; cleanup quoted before any work. Out of hours, open a ticket marked urgent.
Armor SOS - In person
Visit the office
Office 3, Mezzanine Floor, Batanai Gardens, Corner First Street and Jason Moyo Avenue, Harare. Come in office hours; no appointment needed for payments or documents.
Open in Google Maps
What to expect when you write
These are the acknowledgement targets in our Service Level Agreement. They are the time to a person picking your issue up, not a promise of when it is fixed.
| Priority | Examples | Acknowledged within |
|---|---|---|
| P1 – Critical | Site, email or server down for everyone | 1 hour |
| P2 – High | Significant disruption affecting several functions | 4 hours |
| P3 – Medium | One service or one function affected | 8 business hours |
| P4 – Low | General questions, configuration help, minor issues | 1 business day |
Or send it in writing
Use this for anything you want on record, or for enquiries from institutions and organisations. We reply by email within one business day.
Questions people ask before they write
Or skip the reading: message us on WhatsApp.
When will I get a reply?
In office hours, WhatsApp is usually answered within minutes. Tickets are acknowledged within the targets in our SLA: one hour for a critical outage, one business day for a general question. Office hours are Monday to Friday, 08:00to17:00 Central Africa Time. Closed on weekends and Zimbabwean public holidays.
Do you have an email address I can write to?
We ask that you use a support ticket rather than email, so your request has a reference number and is seen by whoever is on duty rather than one inbox. Open one from the client area; you do not need an existing account to write to us on WhatsApp or through the form on this page.
Which WhatsApp number do I use?
+263 73 563 9917 for sales and support. +263 78 596 0376 for billing, invoices and proof of payment. Both are answered by people, in office hours.
Can I come to the office?
Yes. Office 3, Mezzanine Floor, Batanai Gardens, Corner First Street and Jason Moyo Avenue, Harare. Office hours apply; no appointment is needed to pay, drop off documents or ask a quick question. For a technical conversation, book a call first so the right engineer is there.
My website is down or hacked. Is this the right page?
If it is down, open a ticket marked urgent or WhatsApp us; a P1 is acknowledged within an hour. If it has been hacked or defaced, start with Armor SOS: we triage it the same working day for free and quote any cleanup before we do it.
I am not a client yet. Who do I talk to?
The same people. WhatsApp +263 73 563 9917 or book a call. If you tell us what the business does and what is going wrong, we will tell you plainly what fits, including when the answer is a cheaper plan than you were going to buy.
A real person, in your time zone
Tell us what you are trying to do and we will tell you plainly what fits, what it costs and how long it takes.