Human support from our team in Harare by WhatsApp, support ticket or phone, Monday to Friday, 08:00–17:00 Central Africa Time. Tickets can be opened at any time.
We help with everything about your account: setup, email, DNS, migrations, errors and billing. Every ticket keeps a written record of the conversation, so you and our team always have the full history.
How fast we respond
Tickets are picked up within the targets in our Service Level Agreement: one hour for a site, email or server that is down for everyone, four hours for a major disruption, and one business day for general questions. WhatsApp is usually answered within minutes in office hours. Tickets opened outside office hours are picked up first thing on the next working day.
We are closed on weekends and Zimbabwean public holidays. For a critical outage outside office hours, open a ticket marked urgent.
Still stuck?
Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.
Updated 5 November 2026. Something here out of date? Tell us.