Usually a few hours. Allow up to 48 hours before treating it as a problem: networks around the world refresh their DNS records on their own schedules.
When a domain’s nameservers or records change, every internet provider that recently looked up the domain keeps the old answer in its cache until that cache expires. This delay is called propagation. During it, some visitors reach the new server and some still reach the old one.
What you can do while you wait
- Keep the old hosting running until the change has finished, so nobody sees an empty site.
- Check what the world sees with a public DNS checker such as
whatsmydns.net. - Clear your own computer’s cache: restart the browser, or on Windows run
ipconfig /flushdns.
Some things need propagation to finish
Free SSL (AutoSSL) and creating subdomains only work once the domain points to us. If either fails right after a change, wait and try again later.
Still stuck?
Still not working after 48 hours? Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.
Updated 5 November 2026. Something here out of date? Tell us.