How do I connect with FTP?

Create an FTP account in cPanel, then connect with a program such as FileZilla using your domain as the host, port 21 and explicit TLS.

Create the FTP account

In cPanel, open Files → FTP Accounts.
Enter a login name and a strong password. Set the Directory to the folder this account may use (for the main site, public_html).
Click Create FTP Account. The full username looks like [email protected].

Host	`ftp.yourdomain.com` (or the server name in your welcome email)
Protocol	FTP, with Require explicit FTP over TLS
Port	21
Username	The full FTP username, e.g. `[email protected]`

Tip: Plain, unencrypted FTP sends your password in clear text. Always choose the TLS option.

Open a support ticket with your domain name and what you see, or message us on WhatsApp. We answer Monday to Friday, 08:00–17:00 Central Africa Time.

Updated 5 November 2026. Something here out of date? Tell us.