What is a CSR?
A CSR stands for Certificate Signing Request and is necessary for all SSL certificates...
I have changed my server, or moved to a different provider; how do I move the certificate?
The easiest way is to create a new CSR on the new machine and...
I have accidentally deleted my “private key” what can I do now?
First check your backups and see if you can re-install the “private key”. If...
I cannot remember or have lost my login details
If you still have the order number they can use the automated password reminder...
Can I use the email address listed in the Whois to complete Domain Control Verification (DCV)?
Yes, you can do this for DV, OV, and EV certificates.
I completed validation, but never received the certificate. What should I do?
After completing validation, the Certificate Authority (CA) will send the certificate to the email...
Why is my order showing Failed Security Review? What does that mean?
Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time....
Who do I send a validation document to?
For this, we would recommend contacting your SSL provider directly. They should have a...
How long will validation take?
This largely depends on the type of certificate that you purchased and your response...
My verified phone number is outdated, what should I do?
Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled...
