Category: SSL

Make sure you have the correct file copied and not your self-signed certificate, your previous SSL, or if it is bundled as a PKCS7 or PKCS12. Or, you could have a pass-phrase that does not have alpha-numeric characters or disallowed characters. If this is the case, you will need to generate a new CSR without the disallowed characters or in the proper form. Please only use the English alphabet and numbers 0-9. For example, if the “&” symbol is included in your Organization Name, please type out “and” instead.

It is impossible to edit any fields once the CSR has been created. You will simply need to generate a new CSR with the correct details?

Please consult official documentation for your server, operating system, or control panel. Most documentation can be found online through a simple Google search.

A CSR stands for Certificate Signing Request and is necessary for all SSL certificates in order to complete the generation process. A CSR is generated from your server.

The easiest way is to create a new CSR on the new machine and have the certificate re-issued.

First check your backups and see if you can re-install the “private key”. If you don’t know how to re-install the key from your backups, contact your systems administrator. Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the re-submitting of a replacement CSR.

If you still have the order number they can use the automated password reminder system or if not then, an email must be sent from the administrative email address on the account to admin@tremhost.com. Concluding the original domain name it was purchased for, or the original order number.

Yes, you can do this for DV, OV, and EV certificates.

After completing validation, the Certificate Authority (CA) will send the certificate to the email address you provided as your technical contact. If, for whatever reason, the technical contact does not receive the email, please contact your SSL provider after checking your Spam and Junk Mail folders.

Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time. This does not mean you did anything wrong or that your certificate is invalid. This could also be due to an issue with your domain name. We would advise you to contact your SSL provider, who can contact the CA directly and help get this resolved quickly.