First check your backups and see if you can re-install the “private key”. If you don’t know how to re-install the key from your backups, contact your systems administrator. Failing that, contact your web server software vendor for technical support. The only alternative course of action available is a re-issuance of the certificate following the re-submitting of a replacement CSR.
If you still have the order number they can use the automated password reminder system or if not then, an email must be sent from the administrative email address on the account to email@example.com. Concluding the original domain name it was purchased for, or the original order number.
Yes, you can do this for DV, OV, and EV certificates.
After completing validation, the Certificate Authority (CA) will send the certificate to the email address you provided as your technical contact. If, for whatever reason, the technical contact does not receive the email, please contact your SSL provider after checking your Spam and Junk Mail folders.
Certificate Authorities (CA’s) randomly pull certificates aside for additional review from time to time. This does not mean you did anything wrong or that your certificate is invalid. This could also be due to an issue with your domain name. We would advise you to contact your SSL provider, who can contact the CA directly and help get this resolved quickly.
For this, we would recommend contacting your SSL provider directly. They should have a list of email addresses and other contact information for the Certificate Authorities (CAs) directly, depending on your region and what type of certificate you purchased.
This largely depends on the type of certificate that you purchased and your response times. No matter which type of certificate that you purchase, the Certificate Authority (CA) will be contacting you directly and will only proceed with next steps upon your response. For Domain Validated (DV) certificates, these can typically be issued in a matter of minutes to one business day. For Organization Validated (OV) certificates, these tend to take around 2-3 business days to be issued. And for Extended Validation (EV) certificates, these usually take between 3-5 business days to be issued.
Please contact your SSL provider and confirm what source the Certificate Authority (CA) pulled the telephone number from and then seek the proper method of updating that number or creating a new listing. Your provider should be able to advise you on how to create an appropriate listing.
In order to reschedule this, please contact your SSL provider and provide them with your availability. Please note, not all telephone numbers are suitable. The number must be verified by the Certificate Authority (CA), so please confirm the number that the CA will be calling.
Please upload your file to the correct directory. To make sure the authorization is successful make sure the file is viewable at both yourdomain.com/file and subdomain.yourdomain.com/file.