Do I need to provide my business verification document again for renewing my OV/EV SSL certificate?

Depending on the certificate details submitted with your renewal, the Certificate Authority (CA) may be able to use some previously validated information/documents. If this is an EV order, certificates validated more than 13 months are required to complete full business validation again, including providing new documentation. For OV orders, the CA can reuse previous validated information up to 39 months from the original order. Please note that if any details of your organization change, you may be required to provide additional documents.

How can I renew my SSL certificate?

A renewal is basically the same as buying a brand new certificate, “renewal” is simply an industry term that is used by all providers. So, you can go through the exact same purchasing process to renew your certificate. However, if you have access to a “renewal” option when purchasing your SSL certificate, be sure and use that so you get the remaining time rolled over from your expiring certificate to your new renewal certificate.

Why does the website say the SSL certificate is ‘Untrusted’?

This is more than likely because the intermediate certificates were never installed. Installing them should resolve this error. Below you will find links on where to locate and install your intermediate certificate, depending on the Certificate Authority that issued the cert. Or you can always contact your SSL provider. https://knowledge.digicert.com/generalinformation/INFO4331.html https://knowledge.geotrust.com/support/knowledge-base/index?page=content&id=AR1421 https://search.thawte.com/support/ssl-digital-certificates/index?page=content&id=AR1384 https://knowledge.rapidssl.com/support/ssl-certificate-support/index?page=content&id=AR1548 https://support.comodo.com/index.php?/Default/Knowledgebase/List/Index/108/sha-2

My browser is not showing the green padlock/green bar, why?

There are several reasons why this could be occurring or a combination of several. The four most common reasons are: Insecure content, which means there are HTML elements on your site being explicitly linked by http. This would need to be updated via your system administrator. Missing or invalid intermediate chain. Your certificate is issued from an intermediate file. Make sure that you install this alongside your certificate on your server. If you do not have this file please contact your SSL provider. Your certificate is issued with the SHA-1 hashing algorithm. Browsers no longer trust this algorithm. You will…

My certificate works in my browser, but my visitors get a Security Alert that says ‘The security certificate was issued by a company you have not chosen to trust…’ What is the problem?

The issue is that your visitors’ browsers are unable to properly identify who issued your certificate. First, confirm that your visitors are not seeing an incorrect or outdated certificate. Once you have made sure that your visitors are seeing the correct certificate, the issue is most likely solved by installing the intermediate certificates. Below are the links that you can use to download your intermediate certificate from the vendor website: https://knowledge.digicert.com/generalinformation/INFO4331.html https://knowledge.geotrust.com/support/knowledge-base/index?page=content&id=AR1421 https://search.thawte.com/support/ssl-digital-certificates/index?page=content&id=AR1384 https://knowledge.rapidssl.com/support/ssl-certificate-support/index?page=content&id=AR1548 https://support.comodo.com/index.php?/Default/Knowledgebase/List/Index/108/sha-2