Do I need to provide my business verification document again for renewing my OV/EV SSL certificate?
Depending on the certificate details submitted with your renewal, the Certificate Authority (CA) may...
Do I need to create a new CSR to renew my certificate?
We recommend that you generate a new CSR to renew your certificate; however, if...
How can I renew my SSL certificate?
A renewal is basically the same as buying a brand new certificate, “renewal” is...
How can I check to see that my SSL certificate works properly and has been installed correctly?
You can use the SSL checker tool from Cert Logik to test whether or...
Why does the website say the SSL certificate is ‘Untrusted’?
This is more than likely because the intermediate certificates were never installed. Installing them...
Why does the website say the name on the security certificate does not match the name of the site?
This means that URL in the browser and the common name in the certificate...
When trying to go to the site over https, it displays the message ‘The page cannot be displayed.’ Why is that?
There are actually many reasons why this could be happening, some of which could...
My browser is not showing the green padlock/green bar, why?
There are several reasons why this could be occurring or a combination of several....
Do I need a dedicated/static IP address to use an SSL certificate?
Yes, you must have a static IP address for an SSL certificate. If you...
My certificate works in my browser, but my visitors get a Security Alert that says ‘The security certificate was issued by a company you have not chosen to trust…’ What is the problem?
The issue is that your visitors’ browsers are unable to properly identify who issued...
